1. Personalised Gift Order: When do you expect your order?
A: Once payment received, item usually shipped in 3-5 working days PLUS delivery time. To Australia, please add 1-5 working days and up to 12
working days (international). This depends on actual destination. Delay is expected during festive season or public holiday-which varies from
state-to-state, and country-to-country. To Australia, if order received Monday, you are mostly likely to receive by Friday (WA excludes).
2. Item lost/delayed: What to do?
A: Contact me with your concern. Item sent via express post has tracking record so it can be tracked. If lost, then a complain will be lodged.
In most case, item delayed is due to public holiday or festive season.
3. Receive incorrect order
A: If by my mistake, a replacement will be done.
4. Satisfaction guarantee?
A: Personalised items: Return accepted within 14 days after item received. Item must be in unused condition. Buyer pays for returned item.
Refund given to product cost only.
Please note this is not a quibble guarantee but to be fair. When you buy item from Myer or David Jones and need to return and get a refund,
you will have to go there(at your cost) to get your money back.
A. Embroidery designs: Due to copyright, return is not accepted. But happy to send a couple of designs for you to try before buy.
5. Customised design
A: Please email graphic which can be in .wmf, bmp, jpeg and gif formats, then inform how much detail to be done including finished size,
number of thread colours. There is no 'set up' fee for customised designs.
A. Personalised product
Colour on actual product and sample may be different due to different monitor settings. Fabrics used on appliqué design are seasonal and
may vary. No responsible when items lost/delay as a result of mishandling by third party, given wrong address or given wrong spelling by
customer. All prices are subject to change without prior notification.
B. Machine Embroidery Design
Unless advise, PES and JEF formats will be sent to paypal email within 24 hours. Customer is responsible to provide supportive machine
format and how to transfer into his/her machine. Due to copyright reason, all design sales are final.
If none of your questions listed here please email us . All emails will be replied within 24 hrs.